bagee Terms and Conditions

01 General Introduction

bagee is an online gaming platform that offers cricket betting, slots, live casino, Aviator, bingo and many other types of games for users in Bangladesh. These terms and conditions ("Terms") govern the use of the bagee platform and all its services.

When you register, log in or use any service on bagee, you automatically agree to these Terms, our Privacy Policy and our Responsible Gaming Policy. If you do not agree with these Terms, please refrain from using the platform.

02 Eligibility and Registration

2.1 Age Requirement

You must be at least 21 years old to participate on the bagee platform. Registration by anyone under 21 is strictly prohibited. If an account holder is found to be a minor, the account will be closed immediately and all balances may be forfeited.

2.2 One Account Rule

Each person may create only one account. Creating multiple accounts is strictly prohibited, and if detected, all accounts will be closed.

2.3 Providing Accurate Information

At the time of registration you must provide accurate and truthful information, including:

• Full name (as per national identity card)
• Valid mobile number
• Active email address
• Date of birth

Providing false information may result in account suspension or cancellation. For large transactions, bagee may request additional documents for identity verification (KYC).

03 Account Management

3.1 Password Security

It is your responsibility to keep your bagee account password and login details completely confidential. Do not share this information with any third party. You are responsible for all activities carried out through your account.

3.2 Account Transfer

Transferring, selling or renting a bagee account to anyone else is strictly prohibited. An account may only be used by the registered person themselves.

3.3 Account Security

If you suspect that your account has been accessed without authorisation, immediately notify our support team via live chat or at [email protected]. bagee is not responsible for any loss resulting from unauthorised access if it occurs due to your own negligence.

04 Deposits and Withdrawals

4.1 Deposit Methods

bagee currently supports the following payment methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

4.2 Limits

4.3 Withdrawal Process

Approved withdrawals are generally processed within 5–30 minutes. Withdrawal requests must be made through the same payment method used for the deposit. For exceptional cases, please contact the support team.

4.4 Verification

Before large withdrawals, bagee may request documents for identity verification. Withdrawals may be held until this process is complete. This is to prevent fraud and ensure user security.

4.5 Failed Transactions

If a transaction fails due to technical reasons, the funds will be returned within 3–5 business days. If you experience any issues, contact us via live chat.

05 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. A minimum deposit of ৳200 is required to receive this bonus.

5.2 Wagering Requirements

5.3 Bonus Usage Terms

• The bonus can only be claimed once.
• Wagering must be completed within a specified time after receiving the bonus.
• The bonus balance cannot be used together with any other bonus.
• Wagering the bonus on certain games may be restricted — see the promotions page for details.
• bagee reserves the right to change or cancel bonus offers at any time.

5.4 VIP Program

Regular users can join the VIP program. There are three tiers:

• Bronze: Up to 0.4% cashback per week.
• Silver: Up to 0.8% cashback per week.
• Gold: Up to 1.2% cashback per week.

Moving up to a higher tier depends on the user's regular participation and activity on the platform.

06 Gaming Rules

6.1 Fair Play Guarantee

bagee guarantees fair play in all games. The games used on our platform are developed by reputable game providers such as Pragmatic Play, PG Soft, JILI, Evolution Gaming, Spribe, NetEnt and others. All game outcomes are determined by a Random Number Generator (RNG).

6.2 Betting Limits

Each game has its own minimum and maximum betting limits, which are displayed when the game loads. bagee reserves the right to change these limits at any time.

6.3 Technical Issues

If a technical error or disconnection occurs during a game session, the outcome of that round will be determined based on data stored on the server. If there is any dispute, please contact the support team.

6.4 Sports Betting

Cricket betting and all other sports betting have their own detailed rules. If a match is abandoned, delayed or significantly altered, bet settlement will follow the rules of that specific betting section.

07 Prohibited Activities

The following activities are strictly prohibited on the bagee platform:

• Fraud, deception or playing games through any dishonest means.
• Attempting to hack accounts or gain unauthorised access.
• Using the platform for money laundering or illegal fund transfers.
• Using automated bots or software to play games.
• Abusing bonuses or exploiting system vulnerabilities.
• Colluding with other users to manipulate outcomes.
• Using false identity or documents.
• Attempting to attack the platform's servers or network.

If any such activity is detected, the account will be closed immediately and the balance may be forfeited. Legal action will be taken if necessary.

08 Privacy and Data Protection

bagee places the highest importance on protecting your personal information. We keep all data secure using SSL encryption technology. Your personal information is never sold to third parties.

To learn more about how we collect, use and store information, please read our Privacy Policy. It contains detailed information about our cookie policy, data retention policy and your rights.

09 Limitation of Liability

The bagee platform is provided on an "as-is" basis. bagee bears no responsibility in the following cases:

• If a game session is interrupted due to internet disconnection or technical reasons.
• For any issues related to third-party payment services (bKash, Nagad, Rocket).
• If account security is breached due to the user's own negligence.
• For any indirect or incidental losses suffered by the user.

Gaming is a recreational activity and carries financial risk. You are using the platform with full awareness of this risk.

10 Account Closure and Suspension

10.1 Closure at the User's Request

You may close your bagee account at any time. Please withdraw any remaining balance before closing the account. Contact the support team to request account closure.

10.2 Suspension at bagee's Initiative

bagee may suspend or close any account at any time for the following reasons:

• Any violation of the Terms.
• Fraud or suspicious activity.
• Use of an account by a minor.
• Providing false information.
• Failure to complete identity verification.

10.3 Balance of a Suspended Account

If an account is closed due to a violation of the Terms, the balance may be forfeited. An account may be temporarily suspended while an investigation is ongoing.

11 Responsible Gaming

bagee places the highest importance on responsible gaming. We believe that gaming is an enjoyable form of entertainment, but it should never be a cause of financial hardship.

The following features are available on our platform:

• The option to set deposit limits.
• Temporary or permanent Self-Exclusion.
• Assistance through 24/7 support in Bengali.

To learn more about responsible gaming, please visit our Responsible Gaming page.

12 Terms & Conditions Changes

bagee reserves the right to change, add to, or cancel these terms and conditions at any time. In the case of significant changes, users will be notified via their registered email or through a notification on the platform.

If you continue to use the platform after updated terms and conditions have been published, you will be considered to have accepted the new terms. We therefore encourage you to review this page regularly.

If any part of these terms and conditions is found to be legally unenforceable, the remaining parts will continue to be fully in effect.

13 Contact

If you have any questions or comments regarding these terms and conditions, please get in touch with us:

• Live Chat: Available directly on the website, 24/7
• Email: [email protected]
• Service Hours: Around the clock, in accordance with Bangladesh Standard Time (BST)

Our support team is ready to assist you entirely in Bengali. For any complaints or disputes, we recommend contacting us directly in the first instance.

For more information, visit our FAQ page, or learn more about bagee on our About Us page.